Privacy Policy

Information You Provide to Us

• Contact Information: Name, email address, phone number, and organization details.
• Billing and Payment Details: If you engage our services.
• Communications: Information shared via email, web forms, phone, or SMS.
• Job Applications: Resume, CV, and employment-related data if you apply for a job with us.

Information Automatically Collected

• Device & Usage Data: IP address, browser type, operating system, device identifiers, referring URLs, pages visited, and date/time stamps.
• Cookies and Tracking Technologies: To enhance your experience and analyze website traffic.

• Provide and manage our AI-powered billing and coding services.
• Communicate with you, including sending emails, phone calls, and SMS messages.
• Respond to inquiries, support requests, or service quotes.
• Improve our website, services, and user experience.
• Send updates, newsletters, and promotional materials (only with consent).
• Conduct internal analytics, compliance checks, or legal requirements.

By providing your mobile number and opting in, you agree that Grelin Health may send you SMS/text messages for the following purposes:

Account & Service Notifications

Payment reminders, billing alerts, account updates, and onboarding/service instructions.

Appointment & Scheduling Alerts

Appointment reminders, confirmations, or rescheduling notices.

Customer Support

Responses to inquiries, follow-ups, or account-related assistance.

Marketing & Promotions (only with explicit separate consent)

Occasional special offers, product updates, or features. You will only receive promotional or marketing texts if you provide additional explicit consent separate from account/service opt-in.

Message Frequency & Costs

• Message frequency varies depending on account activity.
• Message & data rates may apply.

Your Rights & Controls

• You may opt out of SMS messages at any time by replying 'STOP' to any SMS we send.
• To request help, reply 'HELP' or contact us at support@grelinhealth.com or call +1 (321) 307-3770.
• Upon opting out, you will receive one final SMS confirming your choice.

Privacy

• Your phone number and SMS consent status will only be used for Grelin Health communications as described above.
• We do not sell or share your phone number with third parties for their marketing purposes.

We do not sell your personal information. We may share it under the following conditions:

• With service providers who help us operate our website or services (e.g., cloud hosting, analytics, communication tools), under confidentiality agreements.
• For legal reasons: To comply with applicable law, regulation, legal process, or government request.
• Business transfers: In connection with a merger, acquisition, or asset sale, your information may be transferred.

We retain your personal data only as long as necessary to:

• Provide services to you
• Fulfill legal and regulatory obligations
• Resolve disputes and enforce our agreements

We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request corrections to your information.
• Deletion: Request we delete your personal data (subject to limitations).
• Opt-Out: Unsubscribe from marketing communications or SMS.
• Do Not Track: Some browsers offer DNT signals; we do not currently respond to them.

To exercise any of these rights, contact us at business@grelinhealth.com.